Directory of Services
Schools in Mind – The Anna Freud Centre
Mentally Healthy Schools
Self-help websites for young people
Free online support for young people. Kooth counsellors are online Monday-Friday, 12 noon till 10pm and weekends, 6pm till 10pm.
YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. Just as people’s bodies can become unwell, people’s minds can become unwell too. Mental health problems are more common than you might think – three children in every classroom have a mental health problem. Young Minds offer information to young people and children about mental health and emotional wellbeing. If you need to talk, they can let you know about organisations that listen, plus they offer online support and info.
Childline is the UK’s free helpline for children and young people. It provides a confidential telephone counselling service for any child or young person with a problem. It comforts, advises and protects. So, if you are worried about anything, big or small – don’t bottle it up. It can really help if you talk to someone. If there is something on your mind, ChildLine is there for you. You can visit the Childline Explore section for advice and information on a range of topics. Also, you can get support on the online message boards. ‘Everyone helps each other out and is going through the same things as me – it’s a really welcoming place’
Freephone 0800 1111 (24 hours and the call won’t show on your phone bill)
Free, confidential telephone helpline finding young people under 25 the best help whatever the problem. Provides free connections to local or national services, and can text information to callers’ mobile phones.
Freephone 0808 808 4994 (7 days a week 1pm-11pm)
Samaritans volunteers listen in confidence to anyone in any type of emotional distress, without judging or telling people what to do.
Call 0116 123 (24 hours, 7 days a week)
Confidential information and advice for anyone concerned about their own or someone else’s drug or solvent misuse.
Freephone 0800 77 66 00 (24-hour service, free if calling from a landline and won’t show up on the phone bill, provides translation for non-English speakers)
B-EAT youth helpline
Online community information, help and support for anyone affected by eating disorders.
Call 0845 634 7650 (Monday to Friday evenings, from 4.30pm to 8.30pm, and Saturdays, 1.00pm – 4.30pm)
Kidscape are the first charity in the UK established specifically to prevent bullying and sexual abuse. The website offers advice and practical skills on how to deal with bullying. Remember, no-one deserves to be bullied. Nearly everyone is bullied at some time in their lives: by brothers and sisters, by neighbours, by adults or by other children/young people. If you are being bullied, you may feel scared, vulnerable and quite alone but you owe it to yourself to try and sort out the situation so that the bullying stops.
It Gets Better Project
Project created to inspire hope for young people facing harassment. A place where young people who are lesbian, gay, bi, or trans can see clips of other people’s coming out stories.
The death of a parent, brother or sister is one of the most fundamental losses a child will ever face. At Winston’s Wish, they believe that bereaved children need support to make sense of death and rebuild their lives. The Winston’s Wish Helpline offers support, information and guidance to all those caring for a bereaved child or young person.
Helpline 08452 03 04 05 (Monday – Friday, 9am to 5pm, and Wednesday evenings, 7pm to 9.30 pm)
The Dove Service is the only grief support charity in Stoke-on-Trent & North Staffordshire, providing services to people within the community from the age of 4+ who are experiencing issues relating to bereavement, loss or life-changing illness.
01782 683155 / 683153
Staffordshire Parent Partnership (SENDIASS)
Staffordshire Local Offer
Stoke-on-Trent Advice and Access Team Telephone 01782 232200
CAMHS (child and adolescent mental health service)
North Staffs Mind
They deliver local mental health services, provide information and support, and campaign to improve policy and attitudes.